Terms of use
The rules for using fluencesecurity.com, including the blog and the contact forms. Security services themselves are provided under a separate written agreement.
Scope and operator
These terms govern the use of the website at fluencesecurity.com and its subpages, including the blog ("the site"). They are the terms of service required by art. 8 of the Polish Act on Providing Services by Electronic Means.
The site is operated by Fluence Security - Paweł Mierzwa (sole proprietorship — jednoosobowa działalność gospodarcza), ul. Partyzantów 65B/1, 80-254 Gdańsk, Poland, entered in CEIDG, NIP 9571182795 ("FluenceSecurity", "we"). You can reach us at contact@fluencesecurity.com, by phone on +48 455 575 753 or by post at the address above.
By using the site you accept these terms. If you do not accept them, do not use the site.
Services provided through the site
Through the site we provide, free of charge:
- Browsing: access to the information about our company and services, and to the articles on the blog. The service starts when you open a page and ends when you leave the site.
- The contact form: a way to send us an enquiry. The service starts when you send the form and ends once it has been delivered to us.
Neither service requires an account. Security services, such as managed detection and response, audits, phishing simulations and application security testing, are not provided through the site. We provide them only under a separate written agreement, which sets out their scope, service levels, fees, confidentiality, liability, the processing of personal data and termination. Where that agreement and these terms differ, the agreement prevails.
Technical requirements
To use the site you need a device connected to the internet and a current version of a common web browser, such as Chrome, Firefox, Safari or Edge, with JavaScript enabled for the contact form. To receive our answer you need an active email address.
Your obligations
When using the site you agree not to:
- provide content that is unlawful, including false data about another person;
- probe, scan or test the security of the site other than under our vulnerability disclosure policy;
- attempt to gain unauthorised access to any part of the site or the systems behind it;
- send unsolicited or automated submissions through the contact form;
- scrape the site in a way that degrades it for others;
- use the site in breach of any applicable law.
Risks of using the internet
Any use of the internet carries risks, including malware, phishing messages that impersonate known brands, and interception of unencrypted traffic. The site is only served over an encrypted connection. We will never ask you for a password or payment details by email; if a message that claims to come from us does, report it to security@fluencesecurity.com.
Intellectual property
The site, its design, text, illustrations and articles, and the FluenceSecurity, XenXDR, AntiBait and Triazer names and marks are owned by FluenceSecurity or its licensors and are protected by copyright, trademark and other laws. You may view and print pages for your own use, and quote reasonable extracts from blog articles if you name FluenceSecurity as the source and link to the article. Any other reproduction, distribution or modification requires our written consent.
Third-party names and marks mentioned on the site belong to their respective owners.
Information on the site
Articles and descriptions of services are general information, not professional advice for your situation. We work to keep them accurate and current, but we do not guarantee that they are complete or suitable for a particular purpose. Binding commitments about a service are made only in a written agreement.
Links to other sites
The site links to other websites, including our products at xdr.fluencesecurity.com, antibait.io and triazer.io, and to external sources. We are not responsible for the content or privacy practices of sites we do not operate.
Complaints
If a service provided through the site does not work as described in these terms, write to legal@fluencesecurity.com or send a letter to the address above. Please give your contact details and describe the problem. We answer within 14 days of receiving the complaint, in the same way it reached us unless you ask otherwise.
Liability
To the extent permitted by law, FluenceSecurity is not liable for indirect or consequential loss arising from use of the site, including loss of profit or data, or for interruptions caused by maintenance or by events beyond our control. Nothing in these terms limits liability for wilful misconduct or for any liability that cannot be excluded under Polish law.
If you are a consumer, or a sole trader for whom the matter is not of a professional nature within the meaning of art. 385⁵ of the Polish Civil Code, the mandatory consumer protection rules apply and prevail over any conflicting provision of these terms. Consumers may also use out-of-court complaint and redress procedures, for example with the help of a municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów).
Governing law and disputes
These terms are governed by the law of the Republic of Poland. Disputes are resolved by the Polish common court competent for our registered office, unless mandatory law, in particular consumer law, provides otherwise.
Changes
We may change these terms when the site or the law changes, with at least 7 days' notice on this page before the change takes effect. The version and date at the top identify the current text. Changes do not affect a contact form submission already sent.